Corporate Security Operations Center (CSOC) Operator

**There are two openings for this job with different shifts available. Shifts are below:

2nd shift

Overnight shift 

The Corporate Security Operations Center (CSOC) Operator, under limited supervision, is primarily responsible for staffing shifts on the 24/7/365 CSOC watch floor. Operators support critical infrastructure protection compliance through `eyes on the glass' physical security systems monitoring and initial handling of incidents. Operators provide security service support to OPPD personnel and operations through the timely identification, analysis, and response to alarms and calls for service related to security matters. Operators continually maintain situational awareness and coordinate with support personnel to resolve incidents.

This role is the `front-line' position performing critical monitoring, analysis, and reporting from event triage to incident escalation. CSOC Operators serve as the day-to-day end user of OPPD security systems to include access control systems, intrusion detection systems, and video surveillance cameras along with environmental monitoring and mass notification systems.

Additional daily duties include:
- Prepare incident reports and log shift activity,
- Monitor and identify security issues - assist to resolve issues and coordinate with internal teams for remediation,
- Dispatch, guide, track activity, and complete status checks on contracted and mobile security personnel,
- Activate Quick Reaction Checklists (QRCs), follow established processes and procedures, and make appropriate notifications when security events occur

Position Specific Responsibilities/Accountabilities: 
Monitoring and Response: 
- Monitor Corporate Security systems, OPPD environments, and local/national news media for active alerts and critical event information that has the potential to negatively impact business operations. Systems include but are not limited to:
- Access management 
- Duress and intrusion detection
- Fire alarm, fire suppression, and facility controls
- Critical information technology systems and services
- Physical security surveillance cameras 
- National Weather Service alerts
- Local and national level news media
- Escalate critical event information to designated contacts internally and externally
- Dispatch security personnel and other designated staff for incident management

Physical Access Control Support
- Provide after-hours/emergency addition/removal of individual access authorizations as directed by designated management authority
- Report all protected area site access changes to designated parties per compliance regulation
- Generate and disseminate daily, weekly, monthly, and ad hoc access reports
- Initiate response to attempted and/or unauthorized access to NERC CIP protected areas, or unapproved access to District sites/assets

Service and Support 
- Establish and maintain effective working relationships with team members and business partners.
- Execute daily support operations according to procedure.
- Maintain radio communication with on-duty security officers as part of welfare and safety checks
- Direct business partners to self-support services and associated documentation when possible
- Participate in training new hires to the team

Documentation
- Develop and maintain knowledge of pertinent policies, procedures and protocols including regulatory and compliance agency requirements
- Document safety, security and incident activities per procedure
- Provide constructive process and procedure improvement suggestions