Transport Dispatch Specialist- Nights

Brief Overview

Performs a variety of functions in support of the communications center. Acts as the point of contact for
Transport calls for internal and external contacts. Performs a variety of support for incoming calls on behalf of
the communications department

Bilingual Differential Offered When Applicable

Essential Functions

• Staff the Communications Center as the Transport Communication Specialist
• Handles incoming patient transfer calls from outside hospitals following approved protocols,
  establishing medical control, accessing detailed critical patient information, and coordinates and
  dispatches all Children's Hospital Critical Care transport teams
• Documents all communication of calls received dispatch times, turn-downs in accordance with
  established guidelines including key components of each call including demographic information,
  appropriate vital signs, and referring physician notes.
• Coordinates calls with transport team, rotor-wing transports with rotor wing communication
  center, and fixed wing with transports with fixed wing communication center, as needed
• Coordinates trip tracking for the Childrens Transport Team.
• Maintains team status and availability, notifies team and dispatches them appropriately.
  Informs team of all key patient and trip information in a timely manner.
• Serves as point of contact while team is out.
• Utilizes outstanding communication skills. Uses a tone and communication style that is
  welcoming, respectful, empathetic, and professional. Communicates effectively with physicians,
  nurses, and other clinicians and support staff.
• Demonstrates excellent written communication skills and computer/technology aptitude.
• Documents completely and succinctly, using proper grammar and approved abbreviations. Able to
  grasp new software programs and is comfortable with technology such as paging and text
  messaging.
• Takes initiative to problem solve; takes responsibility for following through on every call.
• Provides backup support for incoming calls on behalf of the Communications Center to include:
• Serves as backup to announce emergency pages as appropriate during disaster
• Serves as backup support for the command center during emergency situations
• Serves as backup support to operator staff on occasion
   

Required for All Jobs

• This job description is intended to outline the primary responsibilities, duties, and qualifications of this
  position but not limited to them. Guided by our values, we emphasize collaboration and mutual support to
  achieve department and organizational goals. Therefore, team members may be asked to complete other
  duties not specified, to meet those goals.
• Complies with all policies and standards
• Regular attendance at work is an essential function of the job
   

QUALIFICATIONS

• High School Diploma or GED Required
• Minimum of one year experience with dispatching emergent healthcare situations,
  emergency communications or related experience Preferred and
• EMT or Paramedic experience Preferred and
• Experience with two-way radios Preferred
   

Knowledge, Skills and Abilities

• Must be able to perform a variety of duties, often changing from on task to another of a different
  nature, without loss of efficiency or composure and be able to perform under stressful conditions
  when confronted with multiple requests, demonstrating prioritizing skills
• Requires strong reading, listening and interpersonal communication skills.
  Verbal communication skills are essential.
• Requires competency with computer skills and various software programs.
• Requires accuracy in data entry.