Dispatch Associate

Are you looking for an opportunity where you can make an impact? Do you have a passion for helping others? As a Dispatch Associate, you have the opportunity to bring forward your passion of helping other people. You are often the backbone of Boys Town's success when it comes to ensuring our operations are running successfully and smoothly. No matter the role you play at Boys Town, you contribute to helping us change the future of America's youth.

Schedule: Sunday, Off
Monday: 3PM-11PM
Tuesday, 3PM-11PM
Wednesday: Off
Thursday: 7AM-3PM
Friday: 7AM-3PM
Saturday, 7AM-3PM

MAJOR RESPONSIBILITIES & DUTIES:

Provides a variety of administrative and operational support.

• Determines nature and urgency of calls, alarms and other activities that are directed to the department and responds according to appropriate policy and procedure.

• Refers or transfers caller to appropriate person or service in a timely manner and communicates relevant information to consumer regarding services, products, and other information.

• Informs supervisor and other appropriate staff of consumer related issues or concerns.

• Dispatches the Campus Resource Officers (CROs) to all alarms and other calls for service from the village.

• Monitors the CRO radio system and provides assistance to the CRO as requested.

• Responds to incoming alarms and/or notifications in an expedient and professional manner. Accurately and thoroughly follows appropriate procedures for each alarm or notification type including required documentation and follow up.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.

• Computer skills in Microsoft Office and the ability to type accurately and proficiently at a high rate of speed.

• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.

• High level of professionalism, customer service, and interpersonal skills.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required.

• Minimum of 6 months of experience required.

PREFERRED QUALIFICATIONS:

• Experience in call center or customer service-related environment preferred.

Diversity is more than a commitment at Boys Townit is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.