Manager-Underwriting #HIRING

Manager-Underwriting

Full Time

Canton, MA, Canton, MA, US

TodayRequisition ID: 1382

Salary Range: $94,100.00 To 141,000.00 Annually

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy.  We are all brand ambassadors.  Both our words and our behaviors matter.  We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.   

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.  

• We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve. 
• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance – via enrollment and billing options at the workplace.
• We are FOR providing a personalized customer experience to our policyholders and producers.

• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to: 

• Demonstrate a desire to assist
• Listen for understanding and respond empathetically
• Explain things in a manner that is easy to understand
• Be knowledgeable students of our business
• Take full ownership to resolve questions and issues
• Be professional, polite and courteous
• Leave our customers and associates “better than where we found them”

Summary of Position

This position will report to the Vice President, Underwriting and Commercial Mortgage Loans and is responsible for the day-to-day coaching and management of their Underwriting team; this includes the adequate pricing within established guidelines of submissions and the development of their direct reports.  The Underwriting Manager will also have underwriting responsibilities and is expected to work with the VP – Underwriting and CML on high visibility/priority submissions.  This position will have oversight of the Individual Solutions team.

As Manager of Underwriting (IS), responsibilities include:

• Coaching and management of staff members within team with a focus on teaching, mentoring, and review of work.
• Work within established internal guidelines.
• Oversight and management of entire underwriting process, ensuring deadlines are being met and pended submissions are addressed in a timely manner.
• Perform periodic quality reviews of work done by team members.
• Evaluation and risk assessment of individual insurance applications. Decide on acceptance, rating or declination of applicants. Applications are often supplemented with medical records, court records, motor vehicle records, telephone interviews, paramedical exams, blood and urine results, identification reports, MIB and health questionnaires. Order and obtain requirements following underwriting and reinsurance regulations. 
• Communication verbal and written with general agents, insured, medical director or equivalent position, and other home office departments. Provide support by supplying medical expertise to field agents. Answer questions regarding our products and status of pending applications.  
• Reinstatement of applications and policy changes for all individual policies including worksite cases.  Includes review of medical records if required. Review MIB follow up hits and rescissions.
• Claim review and evaluation of individual claims within the contestability period. 
• Tele-underwriting - Telephone interviews with applicants for life insurance including worksite cases, reinstatements, policy changes and MIB follow up hits.
• Reviews of all replacements, Medical records, adverse decisions and ratings for Underwriting staff.
• Acts as main point of contact for third party relationships.
• Assists in all internal and external audits.
• Special department projects including new product development, training, and reporting as needed.

Education:  Bachelor’s Degree and/or equivalent work experience required.

Experience: 7+ years of related insurance experience required

Knowledge Requirements: 

• Strong business knowledge.
• Excellent interpersonal skills and the ability to effectively build and extend relationships. 
• Demonstrated proactive approaches to problem-solving with a strong decision-making capacity; demonstrated ability to take initiative with a “can do” attitude.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to context, substance and detail.
• Excellent written/verbal communication and presentation skills.
• Shows initiative with the ability to create and implement changes that will improve workflow.
• Working knowledge of Boston Mutual Workplace Solutions or related industry products, enrollment systems and administrative processes preferred.
• Exceptional skills using MS Office.

Certifications/Licensures: CLU and/or ALMI/FLMI preferred but not required.   Pursuit of ALMI/FLMI expected. 

 Regular Working Conditions (Desk job with occasional walking, use of a computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions)

 Prolonged Standing                           Frequent Walking or Stooping           

 Increased Noise Level                        Exposure to Weather Conditions

 Heavy Lifting                                     Heavy Equipment/Machinery Operation                                            

 Travel Required                                  “On Call” Hours Required

Other Information: 

Some travel (< 5%) may be required