CUSTOMER SERVICE REPRESENTATIVE

Standard Heating and Air Conditioning, a locally owned company with a strong 52 year tradition, is currently looking for dependable individuals who want to be part of our team. If you’re looking for a rewarding career and a stable work environment, look no further than Standard Heating and Air.

PRIMARY RESPONSIBILITIES:

• Endorse and comply with all Standard Heating and Air Conditioning’s Safety policies and initiatives.
• Support and encourages an Employee Owner culture.
• Use of excellent interpersonal skills when interacting with customers and co-workers.
• Assist customers with product and service information; address customer concerns as required.
• Schedule service calls for maintenance and repair, dispatch technicians as needed.
• Partner with Service Technician to exceed customer’s expectations.
• Work with Customer Service Manager to ensure proper customer support is being delivered.
• Responsible for ordering and entering parts into inventory.
• Sort incoming paperwork from technicians.
• Other duties as assigned.

QUALIFICATIONS:

• Proven customer support experience preferred.
• Proficiency in computer skills including Microsoft Office.
• Strong phone skills with the ability to actively listen and communicate.
• Excellent organizational skills and attention to detail.
• Ability to adapt/respond to different situations in a calm manner.

It is the policy of Standard Heating and Air Conditioning, as an equal opportunity employer, to attract and retain the best qualified candidate available, without regard to race, color, religion, natural origin, gender, sexual orientation, age, disability or veteran status.