Manager, Business Banking Support

With history dating back to 1856, American National Bank is one of the largest privately owned banks in the region with locations in Nebraska, Iowa and Minnesota. We believe in doing. By joining forces with local businesses, charitable organizations and our team members, we are proud to be part of the momentum that keeps the community around us building and growing. Together we can be the catalyst for making great things happen. Join our company to be a part of this inspirational movement and learn how we can grow your career.

Benefits & Perks

Benefit eligible employees will have access to the following:

• Competitive compensation
• 401K with up to 4% employer match; immediate vesting
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability Insurance
• Tuition Reimbursement
• Volunteer time off
• Gym membership discount
• Employee Wellness Program
• Employee banking benefits and discounts

Job Summary

The Business Banking Support Manager leads a team of specialists that support the commercial and private banking client development processes by answering questions providing solutions for all types of loans and business accounts. This role also serves as a subject matter expert on utilization of core business systems, treasury services, core ancillary products and processes that support meeting and exceeding client needs.

Essential Job Duties & Responsibilities

1. Manages the day-to-day operations of the people, processes and work of the business banking support function within the market, such as: working with new and existing business clients for new accounts, loans, all general account inquiries for both loans and deposits, and troubleshooting of all types.  Coordinating commercial loan documents for lending officers, reviewing loan documentation, facilitating the loan closing process, partner with other areas of client support to enhance the client experience, among other commercial sales support tasks.
2. Demonstrates strong knowledge of the Bank’s products and services. Maintains a high level of knowledge regarding compliance and audit needs related to Commercial, Private, Small Business and Community Banking.
3. Ensures operating policies, procedures and regulatory requirements are current and administered consistently throughout Business Banking Support team. Assesses service provided by team members to ensure it consistently delivers on the standard of client service set within the organization.
4. Is relied upon as a subject matter expert on banking support processes and related software capability to advance the client experience. Serves as resource, consultant and coach to colleagues within and beyond the commercial client support team in special projects or on a periodic basis to develop people, improve workflow and enhance the effectiveness of commercial banking operations. Evaluates and recommends policy, core system function and procedural changes for processes that impact the client experience. Recommends training and technology enhancement needs.
5. Provides oversight and direction to his/her team members in accordance with the organization's policies and procedures. Coaches, mentors and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities. Consciously creates a workplace culture that is positive consistent with the organization's goals. Leads employees to meet expectations for productivity, quality, and goal accomplishment. Provides effective performance feedback through recognition, rewards, and disciplinary action, with the assistance of Talent Management, when necessary. Maintain employee work schedules including paid time off and any requested leave of absence. Maintain transparent communication as appropriate through department meetings, one-on-one meetings, and appropriate email and regular interpersonal communication.

Experience Needed:

• Minimum of 5 years of banking or related financial services industry experience in at least some of the following areas of commercial loan documentation, platform automation, sales support, lending, and customer service and client financial solutions.
• Significant experience with and depth working knowledge of Jack Henry banking software and ancillary products is strongly preferred.
• Prior experience leading people in a formal capacity is strongly preferred.

Education, Licensure & Certification Needed:

• A 4-year degree in a relevant field or equivalent work experience is required.

Skills & Abilities Needed:

• Sound working knowledge of banking compliance, regulation and risk management
• A clear drive that seeks to improve the operational efficiency for the benefit of the bank and client experience.
• Strong problem-solving ability with customer service skills.
• A team player and team builder who can manage effectively in a changing environment by eliminating barriers and actively fostering collaboration.
• Ability to prioritize and balance simultaneous needs.