Program Manager - Missing & Anti-Trafficking Youth Services

Job Type

Full-time

Description

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation.

At Project Harmony, we are committed to building a team of dedicated, compassionate professionals who are supportive of our culture:

We are all Project Harmony: Project Harmony exists because of the unique collaboration of community partners, dedicated to ending child abuse and neglect. Our strength lies in our people, their ideas, their differences, their diverse talents and perspectives.

We bring our best everyday: Project Harmony consists of experts, problem solvers and visionaries dedicated to promoting creativity and innovation. We demonstrate personal integrity and maintain a high standard of ethical behavior. Project Harmony is dedicated to fostering a learning environment where all members of the collaborative process can flourish.

When it comes to children, we don’t compromise: Children come first in all that we do. Project Harmony provides a safe place where children have the courage to use their voices – a place where healing begins. Because of Project Harmony’s coordination of care, children entering Project Harmony go from crisis to courage. Our vision reimagines the system to make it work best for all involved, especially the child.

Position Description

The Missing and Anti-Trafficking Youth Services Program Manager will provide leadership in all areas relating to the Missing and Anti-Trafficking Youth Services operations. They will supervise the Missing and Anti-Trafficking Youth Specialists and other program staff as assigned. The Program Manager will be responsible for implementing best practices into the day-to-day work of the specialists, as well as ensuring safety of all program staff as they engage with youth and families.    

Essential Duties and Responsibilities

• Provide supervision and leadership of the Missing and Anti-Trafficking Youth Services staff, following all personnel policies and procedures and conducting performance reviews.
• Develop and maintain policies and procedures related to the operations of the Missing and Anti-Trafficking Youth Services Program.
• Compile monthly numbers from the Missing and Anti-Trafficking Youth Services Program to include case acceptance and not acceptance, clients served, cases referred to external partners, cases referred to internal therapists, etc. and report these numbers to Director.
• Promote positive collaboration with Law Enforcement, Mental Health Therapists, Juvenile Assessment Center, Child Saving Institute, Community Connections, DHHS and other agency/community partners to develop processes and maintain strong working relationships.
• Work closely with local, state and/or federal law enforcement agencies throughout trafficking investigation.
• Participate in Community Engagement and Training Opportunities to educate the community about the Missing and Anti-Trafficking Youth Program, missing youth behaviors and trends.
• Support the Missing and Anti-Trafficking Youth Services Team in achieving expected results and promote professional development; to include in the field observation of staff, attending court hearings, facilitating case reviews with professionals, meeting with youth and families to help support the specialists, preparing specialists to support youth and families through court processes- testifying, victim impact statements, and restitution, etc.
• Utilize data to determine intake team benchmarks, workload and case closure outcomes
• Regular review of case documentation (case notes, screening assessments, safety plans and case plans) to ensure timeliness and quality of work being completed by the specialists.
• Ensure culturally competent services are provided to all families we serve without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation.
• Ensure compliance with NCA Standards of Accreditation that apply to supervisees, including Advocacy, Case Review and Case Tracking in coordination with MDT Coordination.
• Other duties as assigned by Director of Missing and Anti-Trafficking Youth Services.

Requirements

Qualifications

Education and Training

• Bachelor’s degree required in social work, public administration or related field, Master’s degree preferred.
• Equivalent education and experience will be considered. 

Work Experience

• Two to five years’ experience with child advocacy center, child welfare agency and/or related field 
• Supervisory experience preferred
• Training and experience in child abuse/neglect investigations, particularly sexual exploitation and minor sex trafficking.

Required Knowledge and Skills

• Excellent active listening, presentation verbal and written communication skills.
• High level of initiative and energy.
• High level of professionalism.
• Exceptional work ethic.
• Must respect and maintain confidentiality
• Knowledge of the dynamics of child abuse and neglect.
• Knowledge and understanding of the criminal justice system.
• Demonstrate problem solving skills and ability to resolve conflicts.
• Crisis intervention and family engagement skills.
• Experience working with at-risk families.
• Knowledge and understanding of family/domestic violence, the dynamics of child abuse/neglect, and commercial child sexual exploitation.
• Knowledge of minor human trafficking dynamics and best practice interventions.
• Broad knowledge of community services and resources for minor victims of trafficking, and the ability to collaborate well with community partners. 
• Knowledge and understanding of various evidence-based trauma-informed care therapy models is helpful.
• Demonstrated understanding of and ability to work with individuals of diverse cultural backgrounds.
• Excellent organization, time management and decision-making skills.
• Must respect and maintain confidentiality.
• Understanding and maintenance of clear professional boundaries. 
• Strong commitment to follow code of ethics and comply with all laws, regulations, standards, policies, and procedures.
• Experience with Microsoft Office, including Word, Excel and Access.

Other

• Must be willing to work flexible hours.
• Must submit to a thorough criminal history background check.
• Must have access to a vehicle, possess a valid driver’s license and proof of insurance.
• Position may involve some travel, primarily within the state.

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.